Ordering

Ordering at Party Domain is simple - click on the order button located next to the product. You will be taken in to view your shopping basket/cart. This section lists all the details of the products you have selected so far. To add more items to your basket simply click on the 'Continue Shopping' button located at the bottom of the screen you are currently viewing. This will take you directly back to the store at the same page on which you ordered the last product. Now you can add additional items to your basket as described above.

Taking an item out of my basket ? - At any time if you change your mind, you can take an item out of your basket - simply change the quantity value to zero and click on the 'Recalculate' button to the left of the total value. This will then take the item selected out of your basket and recalculate you total.

Delivery to a different address to card holder ? - We can arrange delivery to any address as long as you provide us with the full details, including postal code for both the 'Shipping Address' and the 'Card Holders' address. To have your order shipped to a different address at the bottom of your basket/cart screen there is a section called 'Use Separate Shipping Address' simply click on this so that the 'tick' appears in the box.

How do I pay & Checkout ? - When you are happy that you have selected all the items you wish to order - you should select your payment type from the drop-down menu near the bottom of this page. Once you have correctly selected this - then click on the 'Checkout' button at the bottom right of the page. This will then take you into our 'Fully Secure' environment to enter your personal details and complete your order request.

You will now be taken into the order details screen on which you should complete all sections fully. It is essential that you complete your billing and delivery address (if applicable) fully with complete postal code and if needed company address or department for delivery.

Remember - to fully complete your payment details with card type (i.e. Switch, Delta, Visa etc.) Also the expiry date and issue number and it is always a good idea to check the details before you submit your order request.

Special Instructions - We have added a section to the order form which allows you the opportunity of inputting any details you feel are relevant to your order request or delivery. Simply type the details you want us to be aware of in this section and this will be picked-up at the point whereby your order request is received.

Submitting Your Order - Once you are happy with all the details of your order request simply click on the 'Submit This Order' button located at the bottom of this screen. Your request will then be securely transferred to us for handling.

Check Out Option - You can Check Out any where on any page in our store - either do this as above when in the order request screen - or from the other pages you can simply click on the 'Basket Icon' at the top of every page at the far right-hand side of the page header. This will take you directly into the checkout screen.

When you have fully completed all sections you will be shown your ‘Smart Receipt’ to confirm your order has been processed - this also has your reference number on it should you wish to follow-up, discuss or amend any details with us. You will also receive an email confirmation of your order request - so it is important that you put your email details correctly down when filling out this section.

Common Questions ?

Question - When I order I want to know that my details are secure - is your store secure as I want to feel safe?
Answer – YES - we are a fully secure site delivering fully secure ordering facility - not to be too technical about it, our site is 128 bit encryption - offering one of the highest levels of security available.

Question - We really want to order on-line but we are not happy about you taking your payment before you send us our goods?
Answer – Some other companies may take your payment at the point of order request - i.e. as soon as you submit your order your payment is taken pretty much straight away. However, our company policy is to only take your payment at the point whereby your order request is processed into our dispatch process, thus becoming an actual order with our company - we do not take card transaction as standard at the point when your request is made - we agree with you, we think it would be unfair to take your payment before we process your order for despatch to you.

Question - I have placed and order on your store and I'm not sure if you've got it or not?
Answer – when you order with Party Domain you should always received an email confirmation of your order request - that is as long as you input your email address correctly against your order. This is called a 'Smart Receipt' - this will give you details of what you have requested and values along with your personal information. More importantly it will give you your reference number - you should retain this number for future reference, if required. If you have not received this then you may not have fully submitted your order request to us correctly - if you are in doubt - email us and we will check to establish if your request has been successfully received and let you know your order reference number..
enqs@greatwigs.co.uk

Question - I wasn't sure if you had got my order or not so I have ordered again - have you got two orders for me, cos I only want one?
Answer – Should you in error submit your order request to us twice, simultaneously, this will generally be identified before your request is processed into our system. Should we identify two orders for you, for the same items we will always contact you either by email or phone to clarify the details with you and one order request will subsequently be cancelled.

Question - I have sent you my order details and just noticed that I have put my postcode down wrong - will my order still arrive or what should I do?
Answer – It is important that we have all your delivery details are correct especially your postal code, to avoid problems with either delivery or order processing - but don't worry - simply email us and let us know the correct details and we will amend these against your order for you. details@greatwigs.co.uk

IMPORTANT - Never, under any circumstance email us your credit / debit card details - this is NOT a secure way of passing this type of information.

Question - The prices of your costumes look really good - are the prices to hirer or to buy?
Answer - All products available on-line are for purchase opposed to hire - therefore, the price shown is the purchase price of the goods.

Question - I recently bought from a shop on the web and didn't realise VAT was separate - so the price was more than I thought - I think this was out of order. Do you charge VAT as well?
Answer - All our prices are shown fully inclusive - there is no additional charge for VAT, Although, most of our products are subject to VAT this is already accounted for within the price shown, at the current rate. We agree with you hidden charges are not acceptable.

Question - We are going to place an order with you for our company event and we can claim back the VAT - can you supply us with a VAT invoice?
Answer - Yes, no problem at all. Should you wish us to send you a VAT invoice, let us know and we will arrange this for you. As standard all our invoices are dispatched with VAT fully inclusive this is not broken down to reflect these elements separately.

Question - I love your things and would like to come to your store - is this possible ?
Answer – We are an e-commerce based company and very proud to be so, as such we do not operate from retail outlet. Being a dedicated e-commerce retailer allows us to delivery you the most attractive prices so you do not have to pay more to cover our costs and overheads - as we are highly skilled in e-commerce we also delivery piece of mind that you are shopping on-line with a company that knows what it's about and is one of the masters of its trade.

Question - I recently read the question about visiting your store - I am a bit confused with the answer it says you are not a stop but e-commerce, but you have details on your information page about a showroom?
Answer – Sorry, we do not mean to confuse you - we are and will remain a dedicated e-commerce company. However you are correct we have now developed our first 'Showroom' which was open to all our customers in 2003. However this is as reflected a 'Showroom' this is not a shop or store - the showroom is available to view a selection of items within our vast product range so you can see both quality and style and also for you to meet some of our showroom staff and have a point of contact to visit us or collect your order should you wish to do so. We will always remain a Dedicated E-commerce / internet based company it's what we are good at

Question - I wish to purchase items from your store but I am not sure how much I will pay in my own currency?
Answer – We recommend you visit this web site for all the latest conversations rates this will help you to establish how much you will pay in your own currency We recommend you use a conversation site to reflect the UK sterling amount shown on your order value into your own currency before you submit your order to us   Remember - all our prices are shown in UK Pounds Sterling Only

Question - I'd like a copy of your Catalogue, but I am not sure why I have to pay for it?
Answer – As a highly professional and fully dedicated e-commerce company we aim to meet the needs of all our customers. We are fully aware that all our customers want us to continue offering the very best pricing structure possible on all our product range - and to enable us to do this it is essential that our costs are not unduly increased by hidden extra's - such as production of our latest catalogue. We are fully aware that not all our customers require a copy of our catalogue or in fact want a copy of this and as such we feel it is unfair if the cost of catalogue production is covered by such customers. As a result the CD-Rom Catalogue is available to purchase at a minimal cost, by those customers who wish to order a copy - the minimal charge covers the cost of the CD-Rom only - we feel this is a fairer way of delivering this service..