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About Us
The original company was
established in 1985 and traded under the registered name of - Shipley
Fancy Dress by two of our four original proprietors. Later we established our
successful Internet site with the currently recognized trading name 'Party
Domain'. Great Wigs is one our our dedicated web sites - offering a vast
range of products in a dedicated or specific range - such as wigs. One of the other proprietors has over 18 years experience within
the computer industry and is a fully certified professional within this
field. Another of the proprietor’s background has been within Customer Relation
and credit environments. As a result of our joint wealth of knowledge we
feel we are positioned to be able to offer you the best level of
understanding, commitment service and care available within our field. In
2002 we developed our first 'Showroom' - which is open to all
our customers for either collection of goods or assessment of some of our
product range - if you want to visit our Showroom then let us know.
Contact Details
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Great Wigs / Party Domain Limited |
Web Warehouse
Unit 30 Corringham Road Ind. Estate |
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Gainsborough |
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DN21 1QB
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United Kingdom |
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Service / Enquiries: 0845 2300 331 |
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International Telephone: +
44 845 2300 331 |
| Registered Office Address |
Lloyds Building
12 Leadenhall Street
London
EC3V 1LP
VAT No: 842 3037 52
Company No: 5080728
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Opening Times
- Main Customer Service
Enquiry & Order Lines are operational
Monday to
Thursday - 9.00 am - 3.00pm
However, please note that you can contact us 7 days per
week – 24 hours per day - basically 'ANY TIME' by email
on the following email addresses:
custserv@greatwigs.co.uk
Also use this email for - Giving Feedback /
Comments / Suggestions, Establishing Order Status, Goods Returns and all
other Customer Service Enquiries.
Use the following email for - Establishing Stock
Availability, Placing Orders
against Purchase Order Numbers and all other General Sales Enquiries.
enqs@greatwigs.co.uk
Email responses will normally be within 3
working day.
Privacy Policy
We are committed to protecting your privacy. We
will only use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998) and according to the Which?
Web Trader Code of Practice. We collect information about you for 2
reasons: firstly, to process your order and second, to provide you with
the best possible service.
We will not e-mail you in the future unless you
have given us your consent. We will give you the chance to refuse any
marketing email from us or from another trader in the future.
The type of information we will collect about you
includes:
Your name
Address
Phone number
Email address
Credit/debit card details
We will never collect sensitive information about
you without your explicit consent. The information we hold will be
accurate and up to date. You can check the information that we hold about
you by emailing us. If you find any inaccuracies we will delete or correct
it promptly.
The personal information which we hold will be
held securely in accordance with our internal security policy, the
law and the Which? Web Trader Code of practice.
For purposes of delivery of goods - via third-party
company, it is necessary for us to identify the full delivery name and
address you have given against your order. This information is outlined
for purposes of delivery of your order only.
We may use technology to track the patterns of behaviour of visitors to
our site. This can include using a "cookie" which would be stored on your
browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless
you modify your browser settings.
If you have any questions/comments about privacy,
you should email us.
enqs@greatwigs.co.uk
Security Policy
We know that the security aspect – when
ordering on the ‘World Wide Web’ is extremely important to you. As
such we have dedicated a separate page to this subject so that you can
easily establish the details and information you need and want to know.
Click Here To Visit Our
SECURITY
PAGE
Please Note: All our security aspects and issues
are dealt with via me - Paul Perris and should you have any concerns or
questions you can email me directly, as I am keen to ensure you feel
confident and safe when ordering with us:
pperris@greatwigs.co.uk
Delivery
UK Standard Delivery will normally be 1 to
2 working days - after confirmed receipt of your order. We would advise
all our customers to allow a up to 10 working days for receipt of goods -
after order confirmation - to avoid disappointment.
Special Delivery will normally be next
working day after order confirmation. This method offers a faster
delivery time-span.
Overseas Delivery normally 10 to 20
working days - it is essential that you allow this period of time for
receipt of your goods. In all cases we aim to contact you by email to
confirm receipt of your order - this is an automatic response and it is
therefore, essential that your email address is input correctly at point
of order.
Standard Delivery £2.95 per order
Special Delivery £6.95 per order
European Delivery £6.95 per order
Rest of the world £14.95 per order
NB: Should we be unable to meet our agreed
delivery date - we will contact you 24 hours before to agree an
alternative. Should this be unacceptable to you, you can cancel your order
without any charge or further obligation.
Delivery Methods
Our normal delivery method will be via Post
Office Services ’first-class'. Proof of delivery is always gained - so
should you not receive your parcel we are in a position to follow-up and
resolve this. In the case of larger parcels the method used is
'parcel-force’. Again, coverage is in place to ensure that we are
positioned to follow-up and resolve any delays or problems. We also offer
‘Recorded’ and ‘Special’ delivery services in both cases signature
is gained on receipt of your order and a parcel tracking number is
obtained should this be required.
Purchase Of Goods
Please note, that all goods sold and purchased
via Party Domain Limited are done so, strictly under UK law. The title of
goods remains strictly owned by Party Domain Limited until such time that
goods have been fully paid for by the purchaser.
Price
Our prices are inclusive and they are only
subject to the addition of post & packing charges - where applicable.
Prices are said be correct at the point of publication - but will be
subject to future changes or if necessary amendments. We aim to
fulfil order requests received the point of price publication if we have
stock of that product. Any changes to prices will be published at the
point where they are effect from.
Payment Methods
All goods must be paid for prior to dispatch.
Payment can be made using Credit or Debit Cards - via our Secure Site. You
can also make payment by sending either a cheque, made payable to Party
Domain, or by sending a postal order to cover the amount due. Overseas
customers can also make payment via ‘International Money Order’.
Please note that we will only debit your card for the amount payable for
the goods dispatched to you. Payment is cleared on your card when goods
are put into transit process.
Stock Availability
On an occasion when we are unable to
fulfil your
order request due to lack of available stock, mainly as a result
of high demands, it is our company policy to try and source you an
alternative product. Should we be in a position where this is necessary we
will normally notify you first - before any product is dispatched or
payment made, to gain agreement that this is an acceptable option to you.
If you do not want an alternative sending then your order is cancelled
without any charge or further obligation. Should we be unable to contact
you prior to dispatch of an alternative product – you will be given the
option to return the item, if it is found to be an unsuitable option, for
either replacement or full refund inclusive of return postage charges,
using standard postal services.
Cancellation Rights & Returns Policy
We have aimed to show the highest quality images
of products to give you the best possible reflection of the item you are
purchasing. We also offer you a request & contact service - so if you
are in any doubt you can ask us for more information, before placing your
order and we are more than happy to supply you with further details. We
guarantee to respond to your enquiry and let you know - we never leave our
customers in the dark! Email us at:
enqs@greatwigs.co.uk
Should you wish to cancel your order or receive a
product and find that you have cause to return - you should contact us
within seven (7) working days after receipt, to identify this to us.
Please note - you should contact us within this period either by Email,
Fax or in writing. It is not necessary for you to furnish us with a reason
for your return - although, this is in may cases helpful information for
future customers and product development. You will then be issued with an
authorised returns number
which should be used when returning your product.
Any item returned must be received back in an
unworn / un-used state complete with ALL the original packaging and
tags as appropriate - these tags should NOT have been removed from
the product. We
strongly recommend that you use a return service, which gains you a
signature on receipt. Postage Costs - if an item is returned for refund
all postage costs for sending the product to you & any incurred in
returning the product to us would normally remain payable by you. Email us
at:
enqs@greatwigs.co.uk
Please Note:- Party Domain Ltd. reserves
all rights to supply goods - order requests can and will be cancelled
should we choose not to fulfil your initial order request. Should this
occur you will normally be notified at the point whereby your request to
order is cancelled - this is normally via email confirmation.
Faulty Goods
Faulty or damaged goods - All products are
checked thoroughly before packing and prior to dispatch, to ensure they
are neither damaged nor faulty. However, damage can sometimes occur in transit although, every precaution
is taken to ensure that products are packed and breakable products clearly
marked to avoid this. Any package, which arrives, damaged will be
followed-up with the carrier as a result of poor or inadequate handling in
transit. Should you receive your package in a damaged state it is
essential that you contact us to within 14 days advise of this. We will
then make arrangements with you to return the goods for either replacement
or full refund. During packing your parcel is also checked to
ensure that the correct number of items are enclosed and this is cross
checked with your invoice on which the products enclosed are normally
marked-off, thereby,
avoiding any undue disappoint to you when your goods are received. . Email us at:
enqs@greatwigs.co.uk
Complaints Policy
Should you have any cause for complaint we want
to know about it. We pride ourselves on dealing with and acting on ALL
complaints or feedback what you say and your views count and matter to
us. Every Complaint is dealt with fairly and effectively in the strictest
confidence. Our company endeavours to respond to all complaints within five
working days. Either send us a written letter of complaint by post or you
can Email us at:
enqs@greatwigs.co.uk
Please Note: This does not
affect your statutory rights as a consumer
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